There are a handful of ways in which you can contact the web hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you select is a ticketing system. This is the easiest correspondence channel for a number of reasons. In case no technical support staff member is free at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will always hit home. Plus, you can copy ‘n’ paste extensive bits of information without the need to worry about spelling errors, and in case a certain problem requires more time to be resolved or a number of responses must be exchanged, all the information will be in one place, so either party can always see the comments added by the other one. The drawback of using tickets to touch base with your hosting provider is that they’re usually separate from the web hosting platform, which means that if you have to provide information or to adhere to directions, you will have to use no less than two separate systems and this number could increase if you wish to manage a couple of domains. Also, lots of web hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting for a response.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we use for our shared web hosting service isn’t separate from the web hosting account. It is an indivisible part of our all-embracing Hepsia Control Panel and you will be able to visit it at any given time with just several mouse clicks, without the need to sign out of your web hosting account. The ticketing system offers a quick-search box, which will help you track the status of de facto any trouble ticket that you’ve submitted in the past, if required. You can also see knowledge base articles that are relevant to various problem categories, which you can pick, so you can learn how to tackle a given issue even before you post a ticket. The response time is maximum one hour, which goes to say that you can receive quick assistance at any specific time and in case our technical support team recommends that you do something within your hosting account, you can do it on the spur of the moment without needing to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve got a semi-dedicated server account with us and you’d like to contact our customer service team members, you’ll be able to open a support ticket straight from your Hepsia Control Panel instead of using an entirely different tech support platform as you’ll have to do with the majority of web hosting providers on the market. Our integrated ticketing system will enable you to submit a new ticket without any hassles and to look through older tickets using a smart search filter. Additionally, you will be able to read the applicable knowledgebase articles that our system will present to you based on the problem category that you select for your new ticket. You can perform all of the above-mentioned operations without signing out of your Control Panel at any time, so in case you confront any problem or have a question, you can get in touch with our support engineers and resolve the problem in question in no more than one hour through one single platform.