If you ever have any queries concerning your hosting package or if you experience a problem with your sites, you’ll have to touch base with the respective hosting company’s customer support team. It may not make any difference how swiftly they’ll answer if you have a general enquiry, but a problem like a botched software app update, for example, may result in your website becoming damaged or unreachable on the World Wide Web. And the longer you have to wait for the support team to get back to you, the longer the site will be offline. If you offer services or goods online, any downtime will affect your site damagingly and you can lose existing or prospective visitors. A lot of hosting providers, predominantly resellers, handle support tickets and e-mails within twenty four hours, but in the Internet world that is much too long, as clients will hardly ever come back to a site that is not functioning correctly for prolonged time intervals.

One-Hour Response Guarantee in Shared Web Hosting

Our shared web hosting service feature a sixty-minute response guarantee, which means that no matter what enquiry or problem you might have, we’ll always be there to lend you a helping hand. Actually, it rarely takes more than 30 minutes to get a problem resolved or a query answered, and this is valid for both sales and technical matters. Our customer support team representatives are available 24/7, even on official holidays and weekends, which implies that you will obtain timely assistance at any time. We realize exactly how priceless time can be, so by the time we answer your support ticket or email, we’ll have looked into the issue and, if we haven’t come up with a solution, we’ll provide you with more details about what you have to do on your end, when the case demands it. With our support services, you can be certain that there will be someone to lend you a helping hand instantaneously, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you submit a helpdesk ticket through your hosting Control Panel or send an email concerning your semi-dedicated server, you will get a reply within less than 1 hour. You can get in touch with us whenever you need with regard to billing, technical or general issues and given that we’re available to you 365 days a year, you will invariably receive assistance in a timely manner. Based on the specific issue or question, we will supply you with more information, resolve the complication if it’s been caused by something within our reach or tell you what actions to take if you have to tweak a certain setting for an Internet application that we can’t access. You can forget about waiting around for a day for each single answer. Actually, in most cases we respond to emails and tickets within no more than twenty to twenty five minutes.