Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Time Guarantee

  • All your assistance requests will be replied to in maximum 60 minutes after the trouble ticket or email was received. If your issue calls for additional assistance from a server administrator, we will direct the ticket or the e–mail to the person on duty, without delay and we will leave a comment to notify you that more time will be needed for finding the best solution. And if you take advantage of the Optional Admin Services package, all of the tasks included there will be performed whenever you like.

  • Top quality support service

  • A Premium Client Support Service

  • Should you need help while working with our Website Control Panel or with any of the apps that we have preinstalled on the dedicated web hosting server on your behalf, do not hesitate to get in touch with our help desk support team at any time through the ticketing system. Also, should you require help administering your dedicated web hosting server, you can make use of our Optional Admin Services package, which includes Operating System updates every week, software installation and troubleshooting services, server monitoring and restarting services, data backup hard disk storage space, etc.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Website Control Panel has been preinstalled for every dedicated server. Among its functionalities is a very handy integrated knowledgebase that will guide you step by step on everything that you can do. The majority of educational articles have video versions which show all the operations that you can perform in a highly illustrative manner. You can find the help articles and the video tutorials in the upper right corner of each Website Control Panel section.