Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user help staff is taught to fast take care of all of our shared web hosting service customers’ issues and advice requests. Through our ticket system, you are able to send your issue and a support crew member will go back to to you in only max one hour. Actually, practice indicates that the regular reply time period is 20 mins.

  • Top quality support service

  • A Top–quality Support Service

  • You can easily contact us 24x7x365 with any issue you’ve got relating to our products. Now we have employees working constantly to offer solutions when needed. You’ll be able to the ticket system or drop an e–mail whenever you want, or you can pick–up the phone or use the live chat through working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • HosterAT has integrated a substantial know–how base into the Control Panel allowing you to get hold of very helpful step by step details whenever you want. Each part of the Control Panel has its own contextual support area featuring a list of how–to content articles. We have also organized instructional videos to provide you with a superior visual representation of the best way to accomplish any presented job.